Refund and Returns Policy

At Jinan Quanyu Trading Co., Ltd. (“we,” “our,” “us,” or the “Company”), we are committed to ensuring your satisfaction with your purchase of women’s handbags and related accessories through our online store at https://preferredsss.com or in-store at D17 Cultural and Creative Industry Park, Kaiyang YunGu Second Floor Room 283, Tikou Road, Guanzhaiying Subdistrict, Tianqiao District, Jinan City, Shandong Province, China.

This Return & Exchange Policy (“Policy”) outlines the procedures, requirements, and conditions under which customers may return or exchange products purchased from our Site or physical store. By purchasing from us, you agree to this Policy.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, all of the following conditions must be met:

1.1 Time Frame:
Products must be returned or exchanged within 30 calendar days from the date of delivery or in-store purchase. Returns requested after this period will not be accepted unless explicitly agreed upon in writing by our Customer Service team.

1.2 Condition of Items:
Returned products must be unused, unworn, and in their original condition, including all packaging, tags, labels, dust bags, authenticity cards, and accessories provided at the time of purchase. Items showing signs of wear, damage, or modification will not be accepted.

1.3 Proof of Purchase:
A valid receipt, order confirmation, invoice, or proof of payment is required to process all returns and exchanges. Failure to provide proof of purchase may result in denial of the return or exchange request.

1.4 Non-Returnable Items:
The following items are not eligible for return or exchange unless defective:

Customized, personalized, or monogrammed handbags.
Clearance, final sale, or heavily discounted promotional items.
Gift cards and vouchers.
Products damaged due to misuse, accidents, or unauthorized repairs.

2. Reasons for Return or Exchange

You may request a return or exchange for the following reasons:

2.1 Damaged or Defective Items:
If your product arrives damaged, defective, or not functioning as intended, please contact us immediately. We will arrange a return, exchange, or replacement at no additional cost.

2.2 Incorrect Items:
If you receive a product that does not match your order, we will provide a full exchange or replacement.

2.3 Change of Mind:
If you simply wish to change your mind, returns or exchanges are permitted within the 30-day period, provided the items are in original condition and non-excluded categories.

3. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

3.1 Contact Customer Service:
Email us at ayih879@163.com or call +86‑531‑8888‑8888 to request a return or exchange. Provide your:

Order number or invoice
Product name and SKU
Reason for return or exchange
Photos of the product if damaged or defective

3.2 Return Authorization:
Our Customer Service team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.

3.3 Packaging & Shipping:

Return the item in its original packaging with all included materials.
Clearly mark the RMA number on the outside of the package.
Customers are responsible for shipping costs for change-of-mind returns unless otherwise stated. For defective or incorrect items, we will cover shipping costs.
Use a trackable shipping service to ensure the package reaches us safely. We are not responsible for lost or damaged shipments during return shipping.

3.4 Inspection & Approval:
Once we receive the returned product, our team will inspect it to ensure it meets the return criteria outlined in Section 1. Approval may take 3–10 business days.

3.5 Resolution:
After approval:

Exchange: We will ship the replacement item to your address.
Refund: A refund will be issued to your original payment method. Shipping fees are non-refundable, except in cases of defective or incorrect items.
Store Credit: At your request, we may issue store credit for future purchases.

4. Refunds

4.1 Refund Timing:
Approved refunds will be processed within 5–10 business days of receiving the returned product. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

4.2 Partial Refunds:
Partial refunds may be issued if:

The item is not in its original condition, damaged, or missing parts for reasons not due to our error.
Only part of the order is returned.
Promotional discounts or bundled offers apply.

4.3 Currency & Payment Methods:
Refunds will be issued in the original currency of purchase using the same payment method used at checkout.

5. Exchanges

5.1 Size, Color, or Style Exchanges:
Exchanges for different sizes, colors, or styles are subject to stock availability. We reserve the right to replace an item with a comparable product if the requested item is out of stock.

5.2 Defective or Incorrect Items:
If the returned item is defective or incorrect, we will prioritize shipping the correct replacement at no cost to you, including shipping fees.

6. Shipping & Risk

6.1 Responsibility:
Items remain your responsibility until we receive them at our warehouse or store location. We recommend insured and trackable shipping.

6.2 Original Shipping Charges:

Shipping fees for original purchases are non-refundable unless the product is defective or incorrect.
Expedited shipping costs are non-refundable.

6.3 Lost or Damaged Returns:
We are not responsible for returns lost in transit or damaged during return shipping. Ensure proper packaging and shipping insurance.

7. Damaged, Defective, or Incorrect Items

7.1 Reporting Timeframe:
Report damaged, defective, or incorrect items within 7 calendar days of delivery.

7.2 Proof Requirement:
Provide clear photographs showing the issue, including packaging and product.

7.3 Resolution Options:

Replacement: Free shipment of a new item.
Full Refund: Refund including original shipping costs.
Repair: In some cases, we may offer a repair if feasible.

8. Non-Returnable Items and Exceptions

Certain items cannot be returned or exchanged unless defective:

Personalized or customized handbags.
Clearance or final sale items.
Gift cards and vouchers.
Products altered or damaged due to misuse.

9. International Orders

9.1 Customs & Duties:
For international orders, customs duties, taxes, and import fees are borne by the customer. These fees are non-refundable.

9.2 Shipping & Returns:
International returns may take longer and incur higher shipping costs. Customers are responsible for return shipping unless the product is defective or incorrect.

10. Cancellations

10.1 Order Cancellations:
You may request to cancel an order before it is shipped by contacting ayih879@163.com. Once the order has been shipped, cancellations are not possible, and standard return procedures apply.

10.2 Processing Time:
Cancellations are confirmed via email within 24 hours of the request.

11. Customer Responsibilities

Customers are responsible for:

Ensuring items are returned in original condition.
Using appropriate packaging and shipping methods.
Providing accurate contact and delivery information.
Reporting damaged, defective, or incorrect items promptly.

12. Contact Information

For all return, exchange, or refund inquiries, please contact our Customer Service team:

Company Name: Jinan Quanyu Trading Co., Ltd.
Address: D17 Cultural and Creative Industry Park, Kaiyang YunGu Second Floor Room 283, Tikou Road, Guanzhaiying Subdistrict, Tianqiao District, Jinan City, Shandong Province, China
Email: ayih879@163.com
Phone: +86‑531‑8888‑8888

Customer Service hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time).

13. Policy Updates

We reserve the right to update or modify this Policy at any time. When significant changes are made:

The “Last Updated” date will be revised.
Notification may be provided via email or a banner on our Site.
Continued use of our Site constitutes acceptance of the updated Policy.

14. Dispute Resolution

14.1 Informal Resolution:
If you have a dispute regarding a return, exchange, or refund, please contact us first at ayih879@163.com or +86‑531‑8888‑8888. We will make reasonable efforts to resolve the issue amicably.

14.2 Governing Law:
This Policy and all related transactions are governed by the laws of the People’s Republic of China. Any legal disputes not resolved informally will be subject to the jurisdiction of the courts in Jinan, Shandong Province.

15. Customer Satisfaction Commitment

We are dedicated to providing high-quality products and excellent customer service. If you encounter any issues, concerns, or questions regarding our products or services, we encourage you to reach out immediately. Our goal is to ensure a smooth, hassle-free return or exchange process, maintaining your trust and confidence in our brand.